Good morning Peta,
In the past I have unfortunately encountered horrible real estate agents, which in all honesty, I believe were unethical. However, the friendly service, approachability, availability for phone calls and respect you have treated me with as a tenant renting for over a year and a half has been an absolute delight, thank-you for your outstanding service as a property manager.
Unfortunately, I have had to leave the Atherton area and it is most unlikely I will encounter the same level of professionalism again in a real estate.
Wishing you all the best in the future.